Salon Policies
To help appointments run smoothly and ensure the best experience for everyone, please take a moment to read the following salon policies.
Cancellations
To help appointments run smoothly and give me the best chance of offering cancelled appointments to other clients, please read and respect the following policy.
You will receive a reminder text 72 hours before your appointment, giving you plenty of time to confirm your attendance or let me know if you need to make a change.
If you need to cancel or reschedule, I require at minimum of 48 hours' notice.
Cancellation fees
48+ hours' notice: No cancellation fee.
Less than 48 hours' notice: Your 15% booking deposit will be forfeited.
Less than 24 hours' notice: A 30% cancellation fee will apply.
No-show: A 50% cancellation fee will apply.
Any unpaid cancellation or no-show fees must be paid before another appointment can be booked.
Thank you for understanding and respecting my time, and for supporting my small business.
Changes to Booked Services
If you are booked for a colour, foils or another longer appointment and decide that you would like to change to a shorter service, a minimum of 48 hours' notice.
Longer appointments are reserved specifically for you, and last-minute changes can leave a significant amount of time that cannot be offered to another client.
If less than 48 hours' notice is given, you are welcome to change to the shorter service, however the original appointment time will still be charged, as this time was reserved exclusively for you.
Appointments Only
Hair by Shannon Hayes is an appointment-only home salon, so walk-ins cannot be accommodated. Please book an appointment in advance through the online booking system. The salon address and entry instructions will be provided with your appointment information.
Colour Clients
All new colour clients are required to have a free in-person consultation at the salon before booking their first colour appointment. This allows us to discuss your hair history, desired result and the best approach for your hair before booking your colour service.
Arrival
As this is a home-based salon with no waiting area, please aim to arrive at your scheduled appointment time. Please avoid arriving too early, however make sure to allow enough time to arrive promptly, as late arrivals can impact the time available for your service.
Payments
Payment is due at the end of your appointment. I accept card, bank transfer and cash.
Card payments can be made by tap or insert. Swipe payments are not available, and there is no additional surcharge for card payment.
Male Clients
At this time, I am not accepting new male clients. I will continue to welcome and look after my existing male clients.
